Refunds and Returns
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Bent Square Pty Ltd is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.
- Returns must be in as new condition.
- Faulty goods will be dealt with as per the manufacturer's warranty.
- We recommend sending returns via registered post as we do not accept responsibility for lost items.
- We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached.
- See below for the time frame your exchange or refund must be made in:
- Any item to be returned must be shipped back to Bent Square Pty Ltd prepaid, within 14 days of the original purchase, together with your original receipt.
- All returns must be pre-authorized by Bent Square Pty Ltd.
- Please call or email us with the details of your return. We will issue you a return authorization (r/a) number.
- Place the r/a number on the outside of the package you return to us.
We will honour any manufacturers warranty. If your product is defective, within the manufacturers warranty timeframe, simply contact us to arrange a return of your item along with your receipt and we will arrange for it to be repaired, replaced or refund your money.
Our mission is simple. We want to deliver the best possible travel equipment to you. We warrant all Douchebags products to be free of defects in material or craftsmanship for a period of two (2) years from the date of purchase. If a Douchebags product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the product free of charge. Be aware that this warranty is limited to the original purchaser only.
The warranty does not apply to ordinary wear and tear of the products, nor in the event of abuse, neglect, carelessness, using the product in any way other than is intended, replacement with any part or accessory other than original Douchebag parts and products, or any attempt of repair or modification unless expressly permitted in writing by Db Equipment AS or Winterfell LLC.
Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee. Please contact us about such a repair.